Refund policy

In compliance with UK law, Midicake Ltd. offers a 30-day money-back guarantee for all physical items sold directly by us.

RETURNS (30-DAY MONEY-BACK GUARANTEE)

The item must be in "as new" condition and you must contact us before returning an item — never send us anything without contacting us first, via the Contact Us page on our website. Deliveries may be refused if not expected.

You the customer must cover the cost of shipping. A copy of the original invoice or receipt must also be supplied along with the item.

A refund for the original sale value, not including shipping costs, will be transferred once we have received and inspected the returned item.

CANCELLATIONS

Orders can be cancelled and will be refunded in full if the order has not yet been shipped. If the order has been shipped, the return policy above applies.

WARRANTY RETURNS

Midicake products are covered by a "Back to Base" warranty for one year from the date of purchase. If you suspect a fault, contact us first via our website — we will help diagnose the problem and, if a return is needed, issue you a Returns Authorisation Number (RAN). Return shipping to us is at your cost; if the item is found to be faulty we will repair or replace it (at our discretion) and cover the cost of return shipping to you. If no fault is found, return to you will be chargeable. Sending non-faulty equipment to us without contacting us first will waste your money.

SENDING ITEMS TO US

Always arrange any return with us FIRST. Pack items well to minimise the risk of damage in transit — original packaging if possible — and consider insurance; we cannot cover the cost of items lost or damaged in transit. Use a service that requires a signature on delivery.

If you are overseas, mark the package clearly with the words TEMPORARY IMPORT. This is critical — if not done it will probably incur an import duty charge, which will have to be covered by you.